I thought I would update everyone as to my cable woes.
I did get to speak to a human being, somewhat knowledgeable, even. She informed me that the outages were due to an upgrade. I told her that other ISP’s that have maintenence work to do INFORM their customers ahead of time so they can plan accordingly. She explained that the upgrade work wasn’t supposed to cause an outage, and that we would all be receiving mails explaining what has happened. (that is kinda like a sign AFTER the speed bump, but okkkkkk).
I then mentioned to her a very practical (or so I thought) idea. Since COMCAST runs TV and INTERNET, why not dedicate a channel on the cable TV explaining such outages, a bulletin board, if you will.
Oh, that might make too much sense!
Pink Floyd was ahead of their time when when they sang about Xerraire being just “Another brick in the Wall”. Don’t you feel like that is what the world has come to? Is there a business out there that REALLY cares about customer service? About doing what is right? I see it very rarely anymore. Just make sure the check is in the mail at the end of the month & you and Comcast will get along just fine. There’s a half empty glass for ya!