I thought I would update everyone as to my cable woes.
I did get to speak to a human being, somewhat knowledgeable, even. She informed me that the outages were due to an upgrade. I told her that other ISP’s that have maintenence work to do INFORM their customers ahead of time so they can plan accordingly. She explained that the upgrade work wasn’t supposed to cause an outage, and that we would all be receiving mails explaining what has happened. (that is kinda like a sign AFTER the speed bump, but okkkkkk).
I then mentioned to her a very practical (or so I thought) idea. Since COMCAST runs TV and INTERNET, why not dedicate a channel on the cable TV explaining such outages, a bulletin board, if you will.
Oh, that might make too much sense!