Two weeks and 6 long outages later, I decide to investigate if I am alone in the bad service and rather snide telephone tech support as well as the supervisor I talked to.

I learned I wasn’t. I learned there was even a website where people were trying to take ‘fixes’ into their own hands in a forum dedicated to COMCAST.

Apparently the outages were due to “upgrades” and outages were not expected, but did happen. Or at least that is what I was told. That was before I was told there were no outages, must be my computer. Yeah, Right.

Forunately, the pen is mightier than the sword in many cases, and we can at least turn to the NEWS for information.

“Comcast says a “memory leak” caused the disruption that inconvenienced some of its 7 million high-speed Internet customers nationwide. The problem occurred sporadically… “

7 million customers. One hopes the ‘upgrade’ is finally here. I haven’t noticed yet.